Charizze Arma

Hi there !

Welcome to my CV & Portfolio. Please take a moment to browse my work, skills, and professional experience. It’s my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to learn more.

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About Me

Aspiring Virtual Assistant

I began my professional journey in 2016 and have since worked on a multiple customer service role. I take pride in all the task that I do is beyond extra mile. I firmly believe that my hard work will eventually pays off, and I know that each day brings me closer to reaching my goals. I’m always looking for the chance to grow and to explore new skills and learn something new that I can apply to my future.
I want to be the best virtual assitant, assisting clients virtually with their E-commerce business. And be part of a team where I can expand my skills and have the opportunity to grow through your company. Explore my portfolio, and feel free to get in touch with any questions.

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Academic Experience

My Studies

June 2012 - March 2016

Bachelor of Science in International Travel and Tourism Management

July 30, 2015

Image and Skills Enhancement Training

Year 2014

Hospitality Professional Certificate, American Hospitality Academy

August 12, 2013

Amadeus E-Learning Reservation Essentials

June 2008 - March 2012

St. Mary's of the Woods Academy Cavite Inc

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Work Experience

Past Roles

September 2017 - April 2020

Customer Service Agent - Eva Airways, Philippine Airport Ground Support Solution

I worked as a Ground Handling Agent for almost 3 years in Airline Industry where I was able to assist passengers before and during their flight, I am assigned as well to do administrative task for the airline. While working there I experienced dealing with different passengers, and I practiced my good communication skills in talking to the passengers to cater their needs and handling their concerns without lacking of empathy. I also experience multi tasking because a lot of task arises at the same time in an airline industry, I was trained to work under pressure since there are a lot of pressure in the airline to finish flights smoothly and avoid any lapses and delays.

October 2016 - January 2017

Sales Account Executive - Days Hotel Tagaytay

I Promote and sells company’s product and Achieve maximum sales profitability. I am assigned to develop clear and effective written proposals and quotations for customers. Also plan and organize personal sales strategy. I do research other sources to develop and improve the market of the company. Lastly expedites the resolution of customer problems and complaints.

February 2020 - PRESENT

Facebook Moderator & Shopify customer chat and email support

Review and manage Facebook ads. Locate and create an adjustment order in Shopify. Generate leads through Facebook outreach and direct messaging. Communicate with customers through high-quality live chat and Provide world-class customer service in a friendly, confident, and knowledgeable manner in Facebook, Gorgias, and Shopify.

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